Call Center Representative
Location:  Dothan, ALABAMA
Position Type:  Full Time, Temporary to Permanent
Shift:  First Shift
Job Description

The Call Center Representative will answer inbound calls and assist potential patients with scheduling appointments.

Essential Functions

  • Answer inbound calls and assist potential patients with scheduling appointments for consultations, surgeries and follow-up visits
  • Provide information to potential patients interested in using our services
  • Update and document patient’s information and interactions in the database
  • Must build rapport with patient in order to resolve patients questions and/or needs
  • Call patients two days prior to their appointments to remind them of their appointment day and time
  • Change appointments for patients and communicate with other health care professionals about changes to preparation
  • Coordinate schedules with surgeons, nurses and other healthcare professionals
  • Work in emergency appointments and resolve scheduling conflicts

Competencies

  • Have an in depth knowledge of healthcare
  • Ability to work in a fast paced, call center environment
  • Must possess an outgoing personality
  • Exceptional communication skills, professional phone etiquette and efficient computer skills
  • Must have experience with Microsoft Office, data entry and navigating multiple screens
  • Professional presentation skills
  • Flexibility to work assigned shifts
Remuneration:  (Salary Depends on Experience)
Years Experience Required:  0
Education Required:  High School
Travel Required:  None
Manages Others:  No
Language Requirements:  English

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate job whether it is a temporary assignment or career position. We place talented people in a wide variety of jobs with companies across the country in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales. .

Our strength is being able to solve our client’s workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire..

Advantage Resourcing offers a competitive compensation package as well as a comprehensive benefits package and 401(k) plan.
Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.
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