Customer Care Specialist
Location:  Peachtree City, GEORGIA
Position Type:  Full Time, Temporary
Shift:  First and Second Shift
Job Description

MUST HAVE 1+ YEAR CALL CENTER EXPERIENCE TO BE CONSIDERED!

Apply Client’s “world class” customer service philosophy to our indirect customer base mainly composed of consumers who inquire about our products. Identify and handle the indirect consumer / customer inquiries via telephone, email or any other form of communication, completely, timely and accurately.

Embrace and support growing business demands in a changing environment Various projects as requested Awareness and compliance of Company Policies and Procedures Provide proper documentation of consumer / customer inquiries within Client’s established tracking system to manage customer needs, issues and resolution.

Identify callers needing assistance from other departments and provide a “one-time” transfer to the appropriate department or individual within the department in the most professionally based standard practice.

Uses available technologies and/or product literature and follows established processes to ensure accuracy and operational effectiveness in the handling of customer inquires.

Develop additional skill sets and enhance knowledge of complete Customer Care functions. Accurately enter and process all parts orders within the parts order entry system.

Effectively interact closely with Purchasing in identifying the need and timely ordering of parts to replenish inventory.

Respond to customer telephone and fax inquiries regarding spare parts availability, pricing and/or order status to maintain positive levels of service response to our customers.

Assist customers in determining parts needed.

Respond to distributor/customer requests for up-to-date parts lists, and pricing.

Process paperwork timely for parts order credits issued due to shipping damage, incorrect shipments, etc.

Maintain detailed and current knowledge of the Company’s products and parts.

Remuneration:  $12.00 to $12.00 per Hour
Years Experience Required:  0
Education Required:  High School
Travel Required:  None
Manages Others:  No
Language Requirements:  English
Additional Compensation
Benefits offered at time of hire.

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate job whether it is a temporary assignment or career position. We place talented people in a wide variety of jobs with companies across the country in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales. .

Our strength is being able to solve our client’s workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire..

Advantage Resourcing offers a competitive compensation package as well as a comprehensive benefits package and 401(k) plan.
Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.
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